Frequently Asked Questions
What payment methods do you accept?
We accept credit cards (Visa, Mastercard), Mada, Apple Pay, and Tabby installments. We do NOT accept Cash on Delivery.
How much is delivery?
Delivery within major cities (Riyadh, Jeddah, Dammam) is 20 SAR. Orders above 200 SAR qualify for free delivery.
How long does delivery take?
Delivery takes 2–5 business days depending on the city. We use reliable shipping companies.
How can I return or exchange a product?
You can return or exchange the product within 3 to 6 days of receipt, provided the product is unused and in its original packaging.
For full details, please visit our Returns & Refunds Policy page.
Returns Policy
Do you offer warranty on products?
Yes, all our products come with a 1‑year warranty against manufacturing defects.
How can I track my order?
After your order is shipped, you will receive a tracking number. You can use the "Track Order" page on our website.